Terms and Conditions

of Šubrt CZ s.r.o., a company governed by the laws and regulations of the Czech Republic

with its registered office at Nemanická 1266, 370 10 České Budějovice

Company ID No.: 25162462

registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, File 6987

for the sale of goods through the online store located at zbrane.subrt.cz


INTRODUCTORY PROVISIONS

These terms and conditions (hereinafter referred to as the “Terms and Conditions”) of Šubrt CZ s.r.o., with its registered office at Nemanická 1266, 370 10 České Budějovice, Company ID No.: 25162462, registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, File 6987 (hereinafter referred to as the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) via the Seller’s online store. The online store is operated by the Seller on the website located at zbrane.subrt.cz (hereinafter referred to as the “Website”), through the Website interface (hereinafter referred to as the “Online Store Interface”).

These Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting when ordering goods within the scope of their business activity or independent profession.

Provisions deviating from these Terms and Conditions may be agreed in the Purchase Agreement. Any deviating arrangements in the Purchase Agreement shall prevail over the provisions of these Terms and Conditions.

The provisions of these Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech language.

The Seller may amend or supplement the wording of these Terms and Conditions. This provision shall not affect any rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.


USER ACCOUNT

Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From this user interface, the Buyer may place orders for goods (hereinafter referred to as the “User Account”). If the Online Store Interface allows it, the Buyer may also order goods without registration directly through the Online Store Interface.

When registering on the Website and when ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the data entered in the User Account whenever any changes occur. The data entered by the Buyer in the User Account and when ordering goods shall be considered correct by the Seller.

Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their User Account.

The Buyer is not authorized to allow third parties to use the User Account.

The Seller may cancel the User Account, in particular if the Buyer does not use their User Account for more than [to be specified], or if the Buyer breaches their obligations under the Purchase Agreement (including these Terms and Conditions).

The Buyer acknowledges that the User Account may not be available continuously, especially with regard to the necessary maintenance of the Seller’s hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.


CONCLUSION OF THE PURCHASE AGREEMENT

All presentation of goods placed in the Online Store Interface is of an informative nature, and the Seller is not obliged to conclude a Purchase Agreement regarding such goods. Section 1732(2) of the Civil Code shall not apply.

The Online Store Interface contains information about the goods, including the prices of individual goods and the costs of returning goods if such goods cannot, by their nature, be returned by ordinary postal means. The prices of goods are listed including value added tax and all related fees. The prices of goods remain valid for as long as they are displayed in the Online Store Interface. This provision does not limit the Seller’s ability to conclude a Purchase Agreement under individually agreed terms.

The Online Store Interface also contains information about the costs associated with packaging and delivery of the goods. The information on packaging and delivery costs stated in the Online Store Interface applies only where the goods are delivered within the territory of the Czech Republic.

To order goods, the Buyer shall complete the order form in the Online Store Interface. The order form includes in particular information about:

  • the goods being ordered (the Buyer “adds” the ordered goods to the electronic shopping cart of the Online Store Interface),
  • the method of payment of the purchase price of the goods, details of the requested method of delivery of the ordered goods, and
  • information on the costs associated with the delivery of the goods
    (hereinafter collectively referred to as the “Order”).

Before sending the Order to the Seller, the Buyer is allowed to check and amend the data entered into the Order, including with regard to the Buyer’s ability to detect and correct errors made when entering data into the Order. The Buyer submits the Order to the Seller by clicking the “SEND ORDER” button. The data stated in the Order are considered correct by the Seller. Upon receipt of the Order, the Seller shall promptly confirm receipt to the Buyer by email, sent to the Buyer’s email address specified in the User Account or in the Order (hereinafter referred to as the “Buyer’s Email Address”).

Depending on the nature of the Order (quantity of goods, amount of the purchase price, expected transport costs), the Seller is always entitled to ask the Buyer for additional confirmation of the Order (for example in writing or by telephone).

The contractual relationship between the Seller and the Buyer is established upon delivery of the acceptance of the Order, which is sent by the Seller to the Buyer by email to the Buyer’s Email Address.

The Buyer agrees to the use of means of distance communication when concluding the Purchase Agreement. Costs incurred by the Buyer in using means of distance communication in connection with concluding the Purchase Agreement (internet connection costs, telephone call costs) shall be borne by the Buyer, and such costs do not differ from the basic rate.


PRICE OF GOODS AND PAYMENT TERMS

The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the Purchase Agreement to the Seller by the following methods:

  • in cash at the Seller’s premises at Kněžskodvorská 2559, 370 21 České Budějovice;
  • in cash on delivery at the place specified by the Buyer in the Order;
  • by bank transfer to the Seller’s account No. 6113552722/2700, maintained by UniCredit Bank (hereinafter referred to as the “Seller’s Account”);
  • for payments in EUR, by bank transfer to the Seller’s account No. 140144444/0300 (IBAN: CZ2603000000000140144444, SWIFT: CEKOCZPP) maintained by ČSOB (hereinafter referred to as the “Seller’s EUR Account”);
  • cashless through a payment system;
  • cashless by payment card;
  • through a loan provided by a third party.

Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

The Seller does not require a deposit or any similar payment from the Buyer. This does not affect the provisions of Article 4.6 of these Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

In the case of payment in cash or cash on delivery, the purchase price is due upon receipt of the goods. In the case of cashless payment, the purchase price is due within 14 days from the conclusion of the Purchase Agreement.

In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s Account.

The Seller is entitled, especially if the Buyer fails to provide additional confirmation of the Order (Article 3.6), to require payment of the full purchase price before dispatching the goods to the Buyer. Section 2119(1) of the Civil Code shall not apply.

Any discounts on the price of the goods provided by the Seller to the Buyer may not be combined.

If it is customary in business practice or required by generally binding legal regulations, the Seller shall issue the Buyer a tax document – invoice – in respect of payments made under the Purchase Agreement. The Seller is [VAT payer status to be specified]. The tax document – invoice – shall be issued by the Seller to the Buyer after payment of the price of the goods and sent in electronic form to the Buyer’s Email Address.

According to the Act on Registration of Sales, the Seller is obliged to issue a receipt to the Buyer. At the same time, the Seller is obliged to register the received payment with the tax administrator online; in the event of a technical outage, no later than within 48 hours.


WITHDRAWAL FROM THE PURCHASE AGREEMENT

The Buyer acknowledges that under Section 1837 of the Civil Code it is not possible, among other things, to withdraw from a Purchase Agreement for the supply of goods manufactured according to the consumer’s requirements or adapted to their personal needs, for the supply of goods subject to rapid deterioration or goods with a short shelf life, for the supply of goods which, after delivery, have been irreversibly mixed with other goods due to their nature, for the supply of goods in sealed packaging which are not suitable for return for health protection or hygiene reasons after the consumer has broken the seal, or for the supply of audio or video recordings or computer software in sealed packaging if the consumer has broken the seal.

Unless it concerns the case referred to in Article 5.1 of these Terms and Conditions or another case where withdrawal from the Purchase Agreement is not possible, the Buyer has, in accordance with Section 1829(1) of the Civil Code, the right to withdraw from the Purchase Agreement within fourteen (14) days from receipt of the goods, whereas if the subject of the Purchase Agreement is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The notice of withdrawal from the Purchase Agreement must be sent to the Seller within the period stated in the previous sentence. To withdraw from the Purchase Agreement, the Buyer may use the sample form provided by the Seller, which forms an annex to these Terms and Conditions. The Buyer may send the notice of withdrawal from the Purchase Agreement, among other ways, to the address of the Seller’s premises or to the Seller’s email address zbrane@subrt.cz.

In the event of withdrawal from the Purchase Agreement pursuant to Article 5.2 of these Terms and Conditions, the Purchase Agreement is cancelled from the outset. The goods must be returned by the Buyer to the Seller within fourteen (14) days from delivery of the withdrawal notice to the Seller. If the Buyer withdraws from the Purchase Agreement, the Buyer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned by ordinary postal means due to their nature.

In the event of withdrawal from the Purchase Agreement pursuant to Article 5.2 of these Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days from the Buyer’s withdrawal from the Purchase Agreement, in the same manner in which the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees and no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Agreement, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods.

The Buyer is entitled to inspect the goods after receipt only to the extent necessary to become acquainted with their nature, characteristics and functionality, in the same way as would be possible in a physical store. The goods must not be used beyond this scope. If a tester is supplied with the goods, the Buyer is obliged to use exclusively this tester for inspection. In the event of opening or damaging the original packaging, or using the goods beyond the scope of inspection, the Buyer is liable to the Seller for any decrease in the value of the goods. The amount by which the refunded purchase price is reduced shall be determined by the Seller on the basis of the reduced value of the goods with regard to their further saleability, not on the basis of individual costs such as packaging. The Seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the Buyer’s claim for refund of the purchase price.

In cases where the Buyer has the right to withdraw from the Purchase Agreement under Section 1829(1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Agreement at any time until the Buyer takes delivery of the goods. In such a case, the Seller shall return the purchase price to the Buyer without undue delay, by bank transfer to the account designated by the Buyer.

If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded subject to a condition subsequent that if the Buyer withdraws from the Purchase Agreement, the gift agreement relating to such gift ceases to be effective and the Buyer is obliged to return the provided gift together with the goods.

A voucher must be used in full and cannot be exchanged for cash.

If the Buyer participates in a consumer promotion, whether by the purchase itself, in connection with which the Buyer receives a gift or another product at a discounted price, the Buyer agrees to the terms and conditions of such promotion, which are always displayed in a visible manner in the Seller’s online store. The Buyer also expressly agrees that if they do not have full legal capacity, they lose the right to receive a gift or another product at a discounted price (i.e. no Purchase Agreement shall be concluded regarding such additional discounted product) if such gift or additional discounted product is an alcoholic beverage, tobacco product or other similar product, or a product not suitable for persons under 18 years of age.

If the Buyer participates in a consumer promotion, campaign or other similar event (hereinafter referred to as the “Promotion”), the principle of which is obtaining a gift either with a purchase, as a reward for participation in the Promotion, as a prize in the Promotion, or in any other similar way, such gift is not the subject of the Purchase Agreement and therefore the Buyer has no rights arising from liability for defects related to the gift.

The Seller does not provide any warranty for gifts.

The Seller reserves the right to cancel or modify an order provided that:

  • the price of the product has changed substantially,
  • the ordered product is unavailable for a long period,
  • the customer has breached these General Terms and Conditions or has not agreed to them, or
  • the customer has repeatedly failed to accept deliveries in the past.

If a shipment is not collected (when delivered by Česká pošta), the order shall be considered cancelled by the customer. If the supplier cancels the order, the supplier is obliged to inform the customer of this fact using one of the provided contact details.


TRANSPORT AND DELIVERY OF GOODS

If the method of transport is agreed upon based on a special request by the Buyer, the Buyer bears the risk and any additional costs associated with such method of transport.

If the Seller is obliged under the Purchase Agreement to deliver the goods to the place specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery.

If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a manner other than that specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with another method of delivery.

Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in the event of any defects, immediately notify the carrier. If damage to the packaging indicating unauthorized entry into the shipment is found, the Buyer does not have to accept the shipment from the carrier. This shall not affect the Buyer’s rights arising from liability for defects in the goods and other rights of the Buyer under generally binding legal regulations.

Further rights and obligations of the parties in the transport of goods may be governed by the Seller’s special delivery conditions, if issued by the Seller.

If a parcel delivered to you by Direct Parcel Distribution CZ s.r.o. is not accepted, additional costs in the amount of CZK 60 will be charged to you.


RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended).

The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time when the Buyer took over the goods:

  • the goods have the properties agreed between the parties, and if no such agreement exists, they have such properties as described by the Seller or manufacturer or as the Buyer expected with regard to the nature of the goods and on the basis of advertising carried out by them,
  • the goods are fit for the purpose stated by the Seller for their use or for which goods of that kind are usually used,
  • the goods correspond in quality or workmanship to the agreed sample or model, if the quality or workmanship was determined according to an agreed sample or model,
  • the goods are in the appropriate quantity, measure or weight, and
  • the goods comply with the requirements of legal regulations.

If a defect becomes apparent within one year of receipt, the goods shall be deemed to have been defective already upon receipt, unless the nature of the item or the defect excludes this.

The Seller has obligations arising from defective performance at least to the extent of the obligations arising from defective performance of the manufacturer. The Buyer is otherwise entitled to exercise the right arising from a defect occurring in consumer goods within twenty-four months from receipt. If the period during which the goods may be used is stated on the goods sold, on their packaging, in the instructions attached to the goods or in advertising in accordance with other legal regulations, the provisions on quality warranty shall apply. By the quality warranty, the Seller undertakes that the goods will be fit for use for the usual purpose or will retain their usual properties for a certain period of time. If the Buyer has rightfully notified the Seller of a defect in the goods, the period for exercising rights arising from defective performance and the warranty period shall not run for the time during which the Buyer cannot use the defective goods.

The provisions stated in Article 7.4 of these Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear caused by normal use, to used goods for a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the Buyer, or where this results from the nature of the goods. The Buyer is not entitled to rights arising from defective performance if the Buyer knew before taking over the goods that the goods had a defect, or if the Buyer caused the defect themselves.

Rights arising from liability for defects in the goods are exercised with the Seller. However, if another person designated for repair is stated in the confirmation issued by the Seller regarding the scope of rights arising from liability for defects (within the meaning of Section 2166 of the Civil Code), and this person is located at the Seller’s place or at a place closer to the Buyer, the Buyer shall exercise the right to repair with the person designated to perform the repair. Except in cases where another person is designated to perform the repair pursuant to the previous sentence, the Seller is obliged to accept complaints in any establishment where acceptance of complaints is possible with regard to the assortment of goods sold or services provided, or at the registered office or place of business. The Seller is obliged to issue the Buyer written confirmation of when the Buyer exercised the right, what the content of the complaint is, and what method of settlement of the complaint the Buyer requests; and further confirmation of the date and method of settlement of the complaint, including confirmation of the repair and its duration, or written justification for rejection of the complaint. This obligation also applies to other persons designated by the Seller to perform the repair.

The Buyer may in particular exercise rights arising from liability for defects in the goods personally at Kněžskodvorská 2559, 370 21 České Budějovice, by phone at +420 606 940 257, or by email at zbrane@subrt.cz.

The Buyer shall inform the Seller which right they have chosen when notifying the defect, or without undue delay after notifying the defect. The Buyer may not change the chosen remedy without the Seller’s consent; this does not apply if the Buyer requested repair of a defect which later proves to be irreparable.

If the goods do not have the properties set out in Article 7.2 of these Terms and Conditions, the Buyer may also request delivery of new goods without defects, unless this is disproportionate with regard to the nature of the defect. However, if the defect concerns only a part of the goods, the Buyer may request replacement of that part only; if this is not possible, the Buyer may withdraw from the contract. If, however, this is disproportionate with regard to the nature of the defect, in particular if the defect can be removed without undue delay, the Buyer has the right to free removal of the defect. The Buyer also has the right to delivery of new goods or replacement of a part in the case of a removable defect if the Buyer cannot properly use the goods due to repeated occurrence of the defect after repair or due to a higher number of defects. In such a case, the Buyer also has the right to withdraw from the contract. If the Buyer does not withdraw from the contract or does not exercise the right to delivery of new goods without defects, replacement of a part or repair of the goods, the Buyer may request a reasonable discount. The Buyer also has the right to a reasonable discount if the Seller cannot deliver new goods without defects, replace a part or repair the goods, as well as if the Seller fails to remedy the defect within a reasonable time or if such remedy would cause the Buyer considerable difficulties.

A person entitled under Section 1923 of the Civil Code is also entitled to reimbursement of costs reasonably incurred in exercising that right. However, if the right to reimbursement is not exercised within one month after expiry of the period in which the defect must be notified, the court shall not grant the right if the Seller objects that the right to reimbursement was not exercised in time.

Further rights and obligations of the parties related to the Seller’s liability for defects may be governed by the Seller’s complaints procedure.


OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

The Buyer acquires ownership of the goods by paying the full purchase price of the goods.

The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

Consumer complaints are handled by the Seller through the email address zbrane@subrt.cz. The Seller shall send information on the handling of the Buyer’s complaint to the Buyer’s email address.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Praha 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from the Purchase Agreement. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and the Buyer arising from the Purchase Agreement.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Praha 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

The Seller is authorized to sell goods on the basis of a trade licence. Trade control is carried out within its competence by the relevant trade licensing office. Supervision in the field of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority also supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.


PERSONAL DATA PROTECTION

The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “GDPR”), related to the processing of the Buyer’s personal data for the purposes of performance of the Purchase Agreement, negotiations on the Purchase Agreement, and fulfilment of the Seller’s public law obligations, through a separate document.


SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES

The Buyer agrees, within the meaning of Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services and on Amendments to Certain Acts, as amended, to the sending of commercial communications by the Seller to the Buyer’s email address or telephone number. The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 GDPR related to the processing of the Buyer’s personal data for the purpose of sending commercial communications through a separate document.

The Buyer agrees to the storing of so-called cookies on their computer. If it is possible to make a purchase on the Website and to fulfil the Seller’s obligations under the Purchase Agreement without storing cookies on the Buyer’s computer, the Buyer may withdraw the consent under the previous sentence at any time.


DELIVERY OF NOTICES

The Buyer may be served at the Buyer’s email address.


WARRANTY TERMS

As proof of warranty, ŠUBRT cz s.r.o. issues, for each purchased product, a proof of purchase (invoice) containing the data required by law for making a warranty claim (in particular the name of the goods, warranty period, price, quantity and serial number).

The period for exercising rights arising from defective performance begins on the date the Buyer takes over the goods, i.e. the date stated on the proof of purchase or warranty certificate. The period is:

  • 24 months for new goods (including unpacked goods);
  • 21 months for nearly new goods (nearly new goods mean used goods that have subsequently undergone inspection by our specialists and are marked as such);
  • 12 months for used goods (used goods mean goods marked as such, which are used or serviced and defect-free, while completeness of packaging does not prevent full use of the product);
  • 12 months for goods sold to a company or under a Company ID number.

The period ends on the day whose numerical designation corresponds to the day on which it began, after the respective number of months has elapsed.

Rights arising from liability for defects in goods for which a quality warranty applies shall expire if they are not exercised within the specified period.

If a complaint is settled by replacement of the goods, a new period does not begin; the decisive period is the one that started on the date the Buyer took over the goods.


FINAL PROVISIONS

If a relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. By choosing the applicable law according to the previous sentence, the Buyer, if a consumer, is not deprived of the protection afforded by the provisions of the legal order from which contractual derogation is not possible, and which would otherwise apply in the absence of a choice of law pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

If any provision of these Terms and Conditions is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.

The Purchase Agreement, including these Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

An annex to these Terms and Conditions is the sample form for withdrawal from the Purchase Agreement.

Seller’s contact details: delivery address Kněžskodvorská 2559, 370 21 České Budějovice, email address zbrane@subrt.cz, telephone +420 606 940 257

SPECIAL EXCEPTIONS RELATED TO SYSTEM UPDATES

For the purpose of improving services and due to necessary updates of the e-shop, accounting system and other systems on which the e-shop operates, or which communicate with the e-shop in any way, some services may be unavailable or the data displayed on the e-shop may be inaccurate. In such a case, ŠUBRT CZ s.r.o. is entitled to modify or cancel customers’ orders. It shall always do so only after contacting the customer, explaining the situation and offering a solution. If the customer does not accept the solution, ŠUBRT CZ s.r.o. shall cancel the order and, in the case of advance payment, return the money to the customer’s bank account.

If an update or any modification of the e-shop is currently in progress that could in any way relate to the situation described in Article 14.1, ŠUBRT CZ s.r.o. shall announce this by an information notice on the e-shop and shall also state it below in these Terms and Conditions, including the dates from and until which such updates, modifications or similar events are taking place.

In České Budějovice on 21 January 2026

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